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Customer Service Rep in Spartanburg, SC at Andritz

Date Posted: 9/7/2018

Job Snapshot

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Job Description

  • Provide internal and external customer service for Spare Parts and Aftermarket Sales of Andritz Küsters Paper and Nonwoven Machinery.
  • Satisfy customer requirements in a timely and organized manner
  • Research pertinent information for customer/sales staff
  • Review customer orders for completeness, terms and conditions, and scope
  • Enter and expedite Sales Orders & Purchase Orders as required
  • Interface with Sales and Service Departments
  • Supply quotations to customer / sales staff as needed
  • Prepare and follow-up of Returned Goods Authorization and Credit Memos
  • Develop and maintain records and reports as deemed necessary
  • Maintain inventory levels and stockroom organization as required
  • Work closely with Shipping/Receiving to ensure accuracy of Shipping/Receiving requirements.
  • Perform all other duties as assigned

Job Requirements

• Seeking a Customer Service Associate with at least 3 – 5 years’ of experience.

• High school diploma or equivalent.

• Proficient with a PC and knowledge in Word, Excel and Outlook .

• Self-motivated with excellent organizational skills.

• Candidate must continually meet the quality standards of Andritz.

• Must speak, read, and write English.

• Have the ability to learn and retain multiple skills & tasks.

• This position requires the following skills: prioritization of workload, data/order entry, detail oriented, possess good written and verbal communication (at all levels), problem solving skills, and follow direction with little to no supervision.

• Knowledge of shipping terms and import/export procedures are beneficial.

• SAP experience is desired.


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