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Customer Service Rep in Brantford at Andritz

Date Posted: 5/11/2018

Job Snapshot

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  • Location:
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    Not Specified
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Job Description

Andritz Ltd. in Brantford, Ontario focuses on the supply of Mechanical Pulping systems, spare parts and services for pulp and paper and panel board industries in North America.

Working at Andritz means contributing to the success of this location. An ideal work environment full of challenges and opportunities for career development. 

Major duties and responsibilities are listed but not necessarily limited to the following duties:

  • Provide internal and external customer service for rebuilds, engineered assemblies, spare parts and services
  • Supply quotations to external and internal customers.
  • Enter and expedite Sales Orders as required
  • Review customer orders for completeness, terms and conditions, and scope
  • Maintain open order listings to monitor progress/status for reference.
  • Follow orders through to completion ensuring order ships on time and client is informed of order progress.
  • Interface with external and internal customers
  • Communicate with customers regarding purchase order receipt and corrections, shipping requirements, ship dates, tracking information etc.
  • Satisfy customer requirements in a timely and organized manner
  • Prepare and follow-up of Returned Goods Authorization, Credit Memos and Return Material Authorizations (RMA’s - the return of customer equipment being sent to Brantford for a rebuild quotation).
  • Develop and maintain records and reports as deemed necessary
  • Organize LTL and FTL trucking for inbound and outbound shipments, as required.
  • Organize UPS/Courier shipments, as required
  • Organize internal shipments, as required
  • Prepare and organize NAFTA and Commercial invoices, as required
  • Work closely with Shipping/Receiving to ensure accuracy of Shipping/Receiving requirements.
  • Learn products and maintain awareness of manufacturing techniques.
  • Perform all other duties as assigned

Job Requirements


Qualifications / Skills required:

  • University degree or College diploma preferred but would consider relevant work experience in an engineering and manufacturing organization.
  • Strong verbal and written communication skills. Must speak, read, and write English. Speak, read, and write French is desirable.
  • Self-motivated with excellent organizational skills and detail oriented.
  • Proficient with a PC and knowledge in Word, Excel and Outlook.
  • Skills in customer service, sales order management, execution and shipping. SAP knowledge would be an asset
  • Ability to multi-task and possess excellent time management skills to meet deadlines
  • Candidate must continually meet the quality standards of Andritz.
  • Have the ability to learn and retain multiple skills and tasks.


  • English (Required)
  • French (Desirable)