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IT Support Technician in Charlotte, NC at Andritz

Date Posted: 5/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Charlotte, NC
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

  • Use Microsoft SCCM as a tool for user client setup, asset monitoring, software deployments, etc.
  • Use of ANDRITZ Service Desk Application to track and monitor incoming support request.
  • Setup of new hardware and software.
  • Ability to lift 50 lbs.
  • Specifying and Ordering of new hardware and software.
  • Phone support to local users, remote users from other offices, and home based employees.
  • Supporting MS Office applications, Windows applications, and other software.
  • Promote the ANDRITZ standards in regards to hardware and software use.
  • Ability to effectively manage time and prioritize projects in order to meet established deadlines with little supervision.
  • Perform other tasks that may be required.
  • Hours are fixed at 8AM-5PM.
  • Travel requirement will be minimal, but occasional travel could be required.
  • Occasional after hours, weekend, and on call duties may be required.

Job Requirements

  • Experience using Atlassian JIRA for project and task management
  • 3+ years’ experience as a support technician.
  • Should have at least an Associate’s degree in the field of computer science or computer information systems, or equivalent combination of education and experience.
  • Proficient with Microsoft Office 2010/2016
  • Proficient with Microsoft Lync/ Skype for Business
  • Basic experience with Microsoft SCCM.
  • Excellent verbal and written skills.
  • Highly self-motivated and able to work with minimal supervision.
  • Proven problem-solving abilities.
  • Ability to work in a virtual team environment.
  • Good communication skills
  • Proficient with mobile devices (iPhones & Samsung Android Phones)
  • Proficient with administration of Windows Server 2008 and above
  • Basic knowledge of VMWare/vCenter environment & Netapp storage