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Service Account Manager in Glens Falls, NY at Andritz

Date Posted: 12/5/2018

Job Snapshot

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Job Description

THE ANDRITZ GROUP is a globally leading supplier of plants, equipment, and services for hydropower stations, the pulp and paper industry, the metalworking and steel industries, and solid/liquid separation in the municipal and industrial sectors. In addition, ANDRITZ offers technologies for certain other sectors including automation, the production of animal feed and biomass pellets, pumps, machinery for nonwovens and plastic films, steam boiler plants, biomass boilers and gasification plants for energy generation, flue gas cleaning plants, plants for the production of panel boards (MDF), thermal sludge utilization, and biomass torrefaction plants.



Major responsibilities are listed but not necessarily limited to the following duties:


• Responsible for selling products for PKP in the following process areas: Wood Yard, Cooking, Fiberline, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, and Automation.   If needed, technology assistance will be provided by corporate product groups.

• Visit customers in Pennsylvania, Ohio, Maryland, New York, and Maine on a regular cycle.

• Identify existing sales opportunities and generate new opportunities during each visit.

• Follow-up on existing quotes by gathering intelligence on Andritz offerings such as technical preferences, competition, pricing, and decision timing.

• Maintain active communications with product group personnel regarding all opportunities.

• Participate and support final negotiations to obtain orders.

Customer Relations:

• Continuously develop and maintain contacts in Engineering, Maintenance, and Operations.

• Maintain customer satisfaction by ensuring all issues are identified and resolved.

• Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates.

• Participate in Digester Seminars, BLRBAC, and other industry conferences.

Other Responsibilities:

• Accountable for territory sales forecasts, budgets, and cost controls.

• Develop strategic plans for increasing sales in accounts in the territory.

• Document and communicate mill visits in writing through Mill Visit Reports in timely manner.


Job Requirements

• B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.

• Proven success in sales and/or service.

• Experience in the pulp & paper industry preferred.

• Established relationships with pulp & paper customers in the assigned region is a plus.

• Strong intrapersonal skills and ability to communicate effectively in English.

• Excellent organizational skills and the ability to multitask.

• Fluent in Word, Excel, Outlook, and PowerPoint.


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